Shantui "2023 Paving and Milling Service Guarantee in Action" | Customer Care Activity Enters Henan!
February 08, 2023
At the beginning of 2023，Bathed in the sunshine of the New Year of the Rabbit，Full of responsibility and love for customers.，“2023 Paving and Milling Service Guarantee in Action”Customer care activities have recently entered Henan.，Go deep into the front-line position of construction，In-depth communication with customers，Understand what the customer really want，Carry out inspection and maintenance for each Shantui equipment，Ensure the normal operation of paving and milling equipment。
▌The first stop of this customer care activity in Henan is an asphalt mixing station.。It is understood that，The company is a loyal customer of Shantui.，Owns Shantui Paver、Road Roller、Loader、Dozens of equipment such as Excavators。The visit of the special customer care activity group，It was warmly welcomed by customers.。The customer said，Since the establishment of the company，They established a close cooperative relationship with Shantui.。Indeed，Look at the whole factory area of the enterprise，All kinds of equipment in Shantui are distributed among them.，Up to dozens of units。See from this，The company is very recognized and trusted by Shantui brand and enterprise.。
▌Adhere to“Customer satisfaction is our aim”The concept of service，After the service personnel of the visiting group of the customer care activity entered the factory area of the enterprise,，Had in-depth exchanges with the person in charge of the equipment。After understanding the usage of the equipment in detail，The service personnel first clean the key parts of the equipment.，Then carry out all-round and meticulous inspection and maintenance of each equipment.，And debug one by one.。Shantui service personnel practiced perfectly with practical actions.“Quickly respond to customer demands，Accurately solve customer problems”The principle of service。In addition，Questions about customer response，Shantui service personnel directly give professional and detailed answers on the spot.，It has been recognized by customers.。
▌The customer said，Through the dedicated service attitude demonstrated by Shantui service personnel，He sincerely felt that Shantui really started from the customer's point of view.，The attitude and sincerity of wholeheartedly escorting the customer's equipment，And Shantui will join hands with customers.，Firm determination to achieve win-win results。
▌As the first stop of Shantui Customer Care Activity in 2023，The members of this service activity team are all full of enthusiasm and excellent service skills.，Let the relevant Shantui equipment of the asphalt mixing station in Henan，Glow with dazzling light again。You can imagine，After the service maintenance of Shantui.，These Shantui equipment will be in the production work later.，Continue to be the main force，Sustained superior ergonomics，Create greater value for customers。
▌Dedicated to providing customers with the best service，Shantui will further improve its service quality from both online and offline.。Offline server，Really do it“Quick, accurate, steady and ruthless”，That is, fast response.、Solve the problem accurately、The service team is stable、The strength of the assessment is ruthless，In order to ensure that customers enjoy a stable and good service experience.，So as to provide higher added value for customers to purchase products.，Let customers really use the car without worry.。On the online server，Shantui is the first in the industry to launch an online customer listening center，Down to earth、Sincerely face customers，In particular, every piece of information submitted by customers will be taken seriously and resolved.，Through the internal control process and assessment mechanism，Ensure that information is closed-loop，Ensure the protection of customers' rights and interests。
▌Along the way，Be kind all the way，Take responsibility all the way。
▌Shantui has been insisting“Customer satisfaction is our aim”。In 2023，Shantui will improve service quality with greater energy，So as to ensure that every customer's car is worry-free.，Hand in hand with customers，Towards a win-win situation！
