Cummins: Big Cafe Interprets the Fourth National Congress of the Communist Party of China, Know What You Want, True Core Service!

February 01, 2023

Emission upgrade of the fourth non-road country，It's a new challenge for everyone.。In terms of service guarantee，Cummins has always been committed to being a reliable partner for our customers.！

For the fourth listing of non-road countries，Cummins is in 7 x On a 24-hour service basis，An intelligent service mode is established.，Be able to find problems quickly、Solve the problem，Delivering on Cummins' Customer-Oriented Commitment。

At present，Cummins has established more than 3,000 authorized service stations in China.。With the advent of the off-road phase IV，The technical capability of the service station has also been upgraded to a corresponding level.。Every Cummins user can quickly find the required after-sales service resources nearby.。

Cummins also relies on its own 18 provincial customer support centers and 5 provincial core parts maintenance centers.，And nearly 100 city-level core parts maintenance centers，Provide customers with core component technology related to emission regulations and more economical maintenance solutions。

At the same time，Cummins' 15 parts distribution centers across the country，And the corresponding green channel for emergency parts，Be able to ensure that customers passKangbida Parts Distribution System，Get the service parts you need in a timely and accurate manner。

Cummins provides throughOnline and offline diversified training，So that front-line technicians can learn and improve anytime and anywhere，At the same time, improve the dealer's input and output of services.，Deliver more value。

Intelligent diagnostic systems and tools from Cummins，For each technicianOnline expert supportHold。Technicians are both users and participants.，While ensuring the superiority of each output scheme,，Keep iterating，Provide better repair value for customers。

For OEMs partners，Provided by CumminsCustomized application engineering solutions，It can simplify the supporting threshold of the main engine factory，Reduce input。Cummins Remote Calibration Service，It also allows Cummins application engineers to work with the users of the main engine factory.，Use digital platform to improve efficiency，Deliver more value。

Cummins has been working hard to build a digital platform to better complete the service work.。

Based on the global experience and the emission practice of the Sixth National Road Standard，Cummins built a dealer-based、Service Specialists and Engineering TeamExpert consultation system, Ability to leverage digital platforms for one-click upgrades to“Special task force”，Solve the complex problems encountered by front-line technicians in the fourth non-road country。

eLu Cummins，Really“Core”True service！This is Cummins' solemn commitment to every customer.。

ThrougheLu CumminsAPP，Be able to provide end users with engine operating conditions in a timely manner、Key points of use and maintenance、Adjacent service outlets、Important information such as engine maintenance progress and parts distribution；For training needs，In particular to the content of the non-road four-stage，Customized development；Service expert online medical inquiry.，Able to support customers at all times。