Shandong Lingong: whole-hearted service to customers in the whole process | the "patron saint" of equipment who learn both actual combat and actual combat

In Lingong's overseas market，There is no lack of pleasure.“Charge”、Scrupulous equipment“Patronus”，They are the vast group of service engineers rooted in the local area.。

They always keep a sincere heart.，Insist on the combination of theoretical study and practical training.，Actively improve their professional level and service ability，Respond to customer calls in a timely manner、Solve problems for customers，It vividly interprets the temporary work.“Major、In time、Caring”The concept of service，Received unanimous praise from customers.。

In Sudan

Temporary work service，The mission must be achieved！

YousefIs a service engineer attached to the agent in Sudan，Since 2015，He specializes in the maintenance of Shandong Lingong products.，It has been eight years since then.。

YousefHis thirst for knowledge and spirit of study are very strong.，Its excellent professional skills and communication skills are well-known among local customers.。To give full play to his role, the agent，He was specially arranged to the gathering place of high-quality customers.—Norred mine，In order to solve customer problems in a timely manner、Maintain good customer relationship。

One time，Contact an old customer in the mining areaYousef，Expressed the need for his help.，YousefAfter asking the whole story.，He put down the phone and rushed to the customer's residence.。

Desert area，The Vehicle is moving slowly，YousefAfter finally arriving at the destination，Start the investigation as quickly as possible.、Solve the problem，He also took the initiative to inspect the customer's other temporary equipment.，Introduce the maintenance knowledge of the whole machine，The client was impressed by him.，Thumbs up for him.。

YesYousefCome on，Once again, he showed great efficiency and professionalism.、Positive service attitude，It perfectly interprets the responsibility and mission of an excellent service engineer.。

In Peru

MoncayoI am a service engineer at the Peru dealership.，Be responsible for training the staff of local secondary sales outlets。

Because of the epidemic，Shipment of Excavators to South America blocked，Be one of the first temporary workersFWhen the series Excavator arrives in Peru，Leave toMoncayoThe service test and training time is only one week.。

But the first contact with Lingong autonomous electric control ExcavatorMoncayoNot only did he not flinch，Instead, they are facing difficulties。He relies on his solid knowledge base.，Combine the results of theoretical study in the existing technical data，Quickly mastered the temporary workFHow the series work、Fault diagnosis method，Successfully carried out the secondary network service personnel machine service training.。

Lay a solid foundation、Combination of teaching and production，MoncayoIt not only helps a large number of service personnel to improve their professional skills.，At the same time, it paves the way for Lingong brand to expand the Latin American market.。

They are all ordinary and unusual equipment in the overseas market of Shandong Lingong.“Patronus”，They insist“Customer-centric”，With diligence、Dedication、Loyalty、The spirit of dedicated temporary workers，It has won the high recognition and trust of customers for Lingong brand.！

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