Yuchai Promotion Service Digital Products Enhance Customer Service Experience

To enhance the immediate customer service experience，Yuchai Service Takes Many Measures in Digitalization，Unlock more“Cloud services”。

One is the introduction of electronic warranty cards.，Solve the problem of easy loss of customer's cardboard warranty manual，Provide customers with visual service experience throughout the service process，Be able to understand maintenance in real time、Maintenance progress。

The second is the online Yuchai.AISmart Customer Assistant，Customers can pass“Yuchai machine”WeChat official account and YuchaiAIVoice communication of customer service personnel，Also supports sending text 、Picture、Video、Voice function，Perfect solution to the problem of communication barriers only by text communication when customers consult online.。

Third, the realization of remotePDS、Big data analysis platform and intelligent dispatching system are interconnected.，Proactive predictive service based on customer engine health，Resolve the problem before it is issued。Multiple service digitization initiatives，It marks that Yuchai service is stepping into intellectualization.、A new era of networking。

Service has only a starting point.，Satisfaction has no end。

Review the development process of Yuchai Service，Every change and innovation is built around the customer.，On the basis of customer satisfaction，Every change in service is a new chapter in the development of Yuchai service.，Bring more worry-free and fast service to customers，Give customers more confidence and security，We've been on the road.。

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