This year marks the 20th National Congress of the Communist Party of China，Yes“Fourteen five”Planning is an important year connecting the preceding and the following，It is also the year of high-quality development of Shanhe Intelligence.。In this crucial year of great significance,，Sunward Intelligence has emerged one by one to work hard.、An advanced person with silent dedication，They come from ordinary posts.，However, it writes a rich and colorful life with extraordinary.，Never stop chasing your dreams.。《The ingenuity of mountains and rivers》The column takes us closer to these inspirational“Shanhe people”，Listen to their ordinary and vivid stories.。
There are such a group of young people in the after-sales team of Sunward Intelligent High-altitude Machinery.，They are full of vigor and vitality in life.，They are full of enthusiasm at work.、Hard work and tenacity，Stick to their respective jobs for many years.，Work hard without complaint，Silent dedication，Every engineer has a different experience.，Some people struggle until the wee hours of the morning，Some people“Travel a thousand miles a day”……They have only one common goal.——Escort the equipment，Create value for customers。
It's different“After 00”！The same attentive service！
Zhan's whole journey is standard.“After 00”，Born in 2001，Join the Sunward Smart Family in 2020，After more than two years of tempering.，At present, he has become an after-sales service engineer who can be independently responsible for the maintenance of high-altitude machinery.。
More than 10 p.m. on October 5, 2022，I just finished a day's work.，Zhan, who returned to the station to rest, received a notice from the Bengbu construction site for repair.，The equipment cannot be lowered at the customer site.，Due to the tight schedule，The site needed the equipment the next morning.。
On the phone，You can clearly feel the anxiety of the customer during the whole process.。He was in Hefei at this time.，After a brief video exchange，Zhan immediately sorted out the tools and accessories in the whole process.，Drive to the equipment construction site 200 kilometers away。After arriving at the construction site，He immediately repaired the fault.，It was three o'clock in the morning when the equipment repair was completed.。
Not afraid of hardship，The mission must be achieved
November，Ningxia has entered the freezing mode.，This is the newly developed market of Sunward Intelligent High Machine.，Fixed-point after-sales personnel have not been allocated。
However，At this time, the epidemic in Ningxia was repeated.，The customer reported that one piece of equipment experienced a lifting failure.，Unable to carry out normal construction。The after-sales team of Sunward immediately arranged the after-sales service engineer Ma Nanke, who was serving in South China, to go there.，He rushed to Shizuishan overnight。
At that time, the night temperature in the north had dropped to a few degrees below zero.，Before getting ready for winter clothes, Ma Nanke had already taken the high-speed railway to Ningxia.，Get in touch with the customer immediately after getting off the bus，Rush to the construction site for equipment maintenance and inspection，And locate the cause of the failure，Proceed to resolve the fault，Ensure the normal use of the equipment。
Respond quickly，Service first
Wu Lei is the first service engineer on duty after the establishment of Shanhe Intelligent High Altitude Machinery Division.，For the oldest service engineer,，Customers in Shenzhen praised it even more.。
“In the year since the equipment was purchased,，Every time a new machine is delivered and a fault is reported for repair, Wu Lei, the regional service, can respond in a timely manner.，And every time I go to the construction site, I will help to inspect the equipment.，Prevent failure in time，It makes me feel at ease.。In this period of time, I feel that Shanhe Gaoji is trustworthy.、Worthy of reliance。”A strategic cooperation customer in Guangdong said.。
“His service is in place，Enthusiasm for work，Take the customer's business as your own.，That's why，Many customers in Shenzhen have purchased the company's equipment many times.。”
There are many such examples.，Although every one of them is a trivial matter.，But it is this silent persistence and dedication.，Let customers see the enthusiasm and persistence of Shanhe people.，And sent a silk banner.。The after-sales team of Sunward Intelligent High-altitude Machinery will work day and night，Remain true to our original aspiration，Be the strong backing of the marketing front，Continuously create value for customers with practical actions，Show the struggle strength of Sunward Intelligent High-altitude Machinery Service Team！
