Focus on customer needs Yuchai customized solutions to serve the full cycle of vehicles

November 18, 2022

As a power system supplier with a history of more than 70 years，From“Made in China”Turn around magnificently“Created in China”，In addition to providing customers with efficient and reliable power support, Yuchai Machine，It also provides worry-free and fast after-sales service.。

Where there are Yuchai machines, there are Yuchai services.。Over the past 20 years.，“Yuchai service is worry-free and fast”Its service reputation is well-known in the customer group.，At present, service has become the new focus of product market competition.，Yuchai focuses on customer needs accurately and quickly，Tight service ties to maintain customers。

In order to better serve customers，Yuchai studies the characteristics of market segmentation.，Identify service pain points，Committed to providing low cost、High value-added services，Help the user succeed。

To address the full life cycle service needs of commercial Vehicle customers，Yuchai launched“Vehicle trusteeship、Paid extended engine warranty、Curing package、Special value-added services for Vehicles”Customized products for four services，Provide professional services to customers、Efficient、Integrated vehicle management solution with cost reduction，Enhance customer vehicle lifecycle service experience。

·“Vehicle trusteeship”Through a sound service network throughout the country+All-brand accessories guarantee+Advanced service technology+Digital vehicle management platform provides customers with multiple value-added services to reduce costs.，Make customer management worry-free、Don't worry about using the car。

·“Paid extended engine warranty”That is to say, customers can enjoy the extended warranty service of the engine for a fee.。·“Curing package”It is a vehicle maintenance package for users to add value.。·“Special value-added services for vehicles”That is to use the digital platform to provide customers with fuel consumption reduction.、Safe driving and other technical solutions。

In addition，In order to better provide customers with integrated service solutions throughout the life cycle，This year，Yuchai has established Suzhou Yuyi Automobile Technology Co., Ltd.，It's brand new“Yuyi Mall”“Jade tube car”WeChat Mini Program Platform，The online marketing of service products and the landing of offline services are integrated.，Effectively ensure that customers get a good service experience。