Shantui: In the Wind and Rain, Service Has You

The air is crisp in autumn，The weather is cool。There is such a group of people.，Spring, summer, autumn and winter，Always adhering to“Customer satisfaction is our aim”The goal of service，Move forward silently on the road of customer service。

October 23 13:06，Boss Wu'sSE500LC-9WReport for repair，Oil leakage of equipment rotation。After receiving the repair report，The service staff first calmed the customer's mood on the phone.，And then according to the symptoms of customer feedback，Make a preliminary fault judgment at the first time，And immediately bring the relevant accessories.，Drive to the location of the equipment。

Arrive at the equipment location at 14:00 p.m.，Boss Wu is waiting at the construction site.，I saw the service staff arrive so quickly.，Boss Wu is deeply gratified.，After communicating with Boss Wu to understand the fault situation,，The service staff immediately checked the equipment.。On-site inspection by service personnel，It is found that there is grease leakage at the rotary support of the equipment.，After on-site inspection, it was found that the poor sealing of the outer sealing strip of the slewing support led to the leakage of grease.，The fault is removed after replacing the sealing strip on site.。

After some intensive maintenance,，Around 17:00 p.m，The equipment has been repaired and delivered to boss Wu.。Boss Wu is also very positive about our service.，Boss Wu has a lot of work on the construction site.，The equipment is basically in working condition.，The equipment can be fast in case of failure.、It is the professionalism and efficiency of the service personnel to find and solve the fault accurately.。

Boss Wu commented like this.：“Service is like martial arts.，Pay attention to stability、Quasi、Hurry up。If something goes wrong, the timely response is stable.；Fault found，Accurate judgment is accurate.；Troubleshooting is timely，Repairing quickly is fast.。Shantui has done all three.，And very, very well done.。Have to say，In terms of service，Shan Tui is a martial arts master.！”

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