Sany Heavy Industry Co., Ltd.: Sincere service | 7X24 hours online to ensure efficient attendance of vehicles

Anyang, Henan currently has77 SANY electric heavy Trucks，47 of them are in the Sino-Thai motorcade.，Fully serve the steel transportation business of Angang，30 units serve the sand and gravel transportation of Zhonglian Cement in Zhonglian Fleet。

Since it was put into operation，77 SANY electric heavy TrucksPut into transportation on full duty for 24 hours，Uninterrupted transportation operation brings great challenges to Vehicle fault maintenance and after-sales service.。

To serve the large electric customers in Anyang area efficiently、Ensure efficient attendance of Vehicles，On-site service personnel of Sany Heavy Truck，Keep the phone“7×24 hours”Minute and second online，Work in the field day and night，Give priority to the interests of customers.。

On the evening of October 28th，An electric heavy truck of the Sino-Thai motorcade is running.，Careless driving caused the transmission shaft to be involved in the steel wire.，Causing the Vehicle's rear axle harness、The trachea is broken，The vehicle failure is very serious.，Yang Zhan, the on-site service engineer, received the call for repair.，Rush to the scene。

Because there are many fault items that need to be repaired，Tang Shuntao, Sany Heavy Truck Service Engineer in Anyang、Sun Yang is dealing with the task at hand.，Also rushed to the scene to support.。

Arrive at the scene，Tang ShuntaoNot afraid of mud all over the ground，Drill to underbody Repair site wire harness。The driver and the car captain saw this and praised it.：“You three may be young.，But you can really bear hardships.！”North 10℃Late at night，Three on-site service engineers to assist，Takes 3 hours，FinallyFour in the morningMaintenance complete，Remove the fault。

On the street at 4:00 a.m.，There are only a handful of passing cars，Not to mention taking a taxi back to your place to rest.。The driver of the motorcade said.，He insisted on driving the service engineer back to his residence to rest.。Considering that the vehicles in the fleet operate 24 hours a day,，The breakdown of vehicles has delayed the operation time.，The three service engineers declined the driver's kindness.，After walking three kilometers.，Go back to your place to rest。

Colleagues often chat with each other.，Every time a colleague asks about Tang Shuntao：“What do you think the service should do?？”

He always said with a silly smile.：“Fix the car when it breaks down.，As soon as you call”。It sounds very simple.，In fact, it is very difficult to do well.。While we were sleeping.、When immersed in a beautiful dream，Sany service engineers like Tang Shuntao may have just finished a day's work.，Pack up the maintenance tools and go home.。

Yang Zhan, a service engineer, thinks that：“Good service is to make customers leave with a smile.。Whenever this time，Even if it's late at night.、Sit together and eat a bucket of hot instant noodles.，We all thought it was delicious.，The customer is satisfied，The tiredness of our day is gone.。”

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