Bauma 2022: digitalization of Bauma services

Adhere to“Uptime people——We let you run”The motto of，BMW is in 2022 bauma Demonstrate innovative and proactive service solutions。The focus of all service activities is to maximize“Uptime”。The main goal is to continuously optimize machine availability and reduce downtime to a minimum that can be planned。In the process of digital transformation，BMW will increasingly use intelligent networked machines and user data in the future.。Customers will benefit from intelligent services based on this valuable information.，This will bring customer orientation and personalization to a new level。Be that as it may，“The Man Behind the Machine”And its comprehensive knowledge remains a key success factor for BMW's modern digital customer service.：Experienced experts consistently guarantee quality、Reliable service。

Use Bomag Telematics NG（The next generation）Efficient fleet management

BMW's new fleet management solution features improved connectivity and a modern, intuitive user interface，Lay the foundation for future intelligent service solutions。Bomag Telematics NG Can also be used on other manufacturers' machines or integrated into existing telematics solutions。

The European Uptime Centre will begin operations in 2023

Beginning in early 2023，BMW will use its Telematic NG And create the first uptime center in Europe。Machine data will be continuously recorded here and evaluated by BMG service experts。If the data indicates that maintenance or repair is required，BMG Services will contact the customer and discuss next step。This intelligent service, called real-time support, is initially available in the core European market.，Covers all BMG production machines，Uch as a Paver、Planer、Rubbish Compactor and Stabilizer。In addition to actively monitoring the machine，BMG also provides customers with periodic machine reports and individual action recommendations.，To ensure long-term efficient operation of the machine。

Be ready to use BMW at any time Service 4.0 application

Digital for tablets and smartphones“First aid”Tool：Bomag Yes Service 4.0 applications from September 2022 on Apple Store And Playstore It is provided free of charge。It provides quick access to machine-specific service information。This makes it easier to diagnose faults and find solutions quickly。The benefits of innovative service applications soon paid off.：It makes the BMW machine ready anytime, anywhere.，And increase uptime。In addition，The new Mobile Companion enables users to read error codes directly using a QR code scanner.，And receive a precise description of the solution or a recommendation for action。Then，It makes it easy to identify the replacement parts needed。

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