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Xugong Love, World Travel | Catch up with a Hundred Miles of Night Road, Guarantee Customers Rest Assured!

October 20, 2022

Two o'clock in the morning,The silence of the night was broken by a rush of bells.,Xugong Automobile Customer Service Center received a repair call from Mr. Liu in Liaoning Province.,Its Vehicle is inOld border area of YingkouEncounter a sudden situation,Unable to drive,Need help badly。

After the customer service center of XCMG learned about the situation,He immediately assigned Yingkou Xin Gallium Service Station with strong service ability to deal with it.。Master Wang Shenghai of Yingkou Xin Gaoming Service Station received the dispatch.,Call the customer immediately,Based on years of maintenance experience,Master Wang judged the problem of customer feedback.,Prepare the required tools and accessories,Hurry up,Drive70 kilometersArrive at the Vehicle location。

At this time,The Iron and Steel Industrial Park in Laobian District of Yingkou is in darkness.,Limited light source,Mr. Liu was very anxious.:“Master Wang,It is not easy for me to carry the goods.,The delivery time has been fixed with the consignor.,I need to deliver the goods on time.,Otherwise, we'll be in trouble.!”

“Give us the VehicleYou can rest assured.!”General Wang ShifuRescue warm pericardiumAfter handing it to Mr. Liu who had not had time to eat.,Start the repair work。

After investigation,The final determination is the vehicle's air pipe assembly.-The air Compressor connected to the air Dryer is damaged,Causing the vehicle to be unable to operate normally。Repair the gas circuit through Master Wang.、Replace the accessory,In just one hour.All the vehicle faults were eliminated and the test run was normal.。

  

I didn't expect XCMG to rush to repair at night so quickly.,It's awesome!Where are you,I'm relieved.


Troubleshooting after test run,Mr. Liu's hanging heart fell down.。Take the opportunity of this repair.,Master Wang explained some more to him.Knowledge of vehicle maintenance,Mr. Liu also got into the bottom of the car on a whim to learn the skills of maintenance.。

  

Thanks to the master of XCMG Service Station for his quick rescue.,BecauseYour intentions,My goods will be delivered on time.!

This is the evaluation of Master Liu in the customer service return visit.,OnceLightning rescue,Close the distance between customers,Thank you for your support and trust in XCMG.!Future,XCMG will continue to guard every trip of card friends.Practice with heart“The situation of Engineer Xu,The world travels”The service brand!

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