Whole-hearted customer service | Intimate service "does not close", Lingong overseas craftsmen won praise

In Lingong's overseas market，A number of people have emerged who are skilled in their work.、Enthusiastic and reliable service pioneer。

They face their customers directly, Know the needs and urgency of the customer, Always keep a sincere heart.，Timely response、Resolve problems quickly，Interprets the temporary work“Major、In time、Caring”The concept of service，Has received the praise of our customers.。

In Zambia

“Please speak at any time.”

Mukuka，Zambian distributor resident service engineer of a major Chinese-funded customer，Joined from 2017GBICompany，He has been engaged in after-sales service of temporary products.。He worked hard to learn theoretical knowledge and practical skills.，On-site service is very standard.，Communicate effectively with customers，Don't be afraid of dirty when you work.、Not afraid of tiredness，Become a leader in service personnel。

2021，The customer's new coal mine is officially mined.，Dozens of temporary equipment have been ordered in succession.。In order to provide thoughtful and fast service.，GBIThe company has established a mobile service station for temporary industrial products in the mine.，Arrange service engineerMukukaResident。

He strictly enforces the requirements of temporary work.，Spot inspection from handover、Inventory point check、Handover training，To standard operation and maintenance，On-site training and guidance for customers and drivers，Study hard to solve maintenance problems and difficult and complicated diseases。In the face of various unfavorable objective conditions such as long working hours of mine equipment and large dust.，One of his pet phrases is that：“Please speak at any time.。”

One time，Around three in the morning，He got a service call.，Without saying a word，He took his tools and went to the scene.，I was busy until 6 o'clock in the morning.，Finally found the reason and solved the problem.。He has no rest，After breakfast, I went back to work.。Bosses and employees of Chinese companies with strict requirements，He also praised the local service engineer many times.，He was very satisfied with his professionalism and dedication.。

In Tajikistan

Temporary product maintenance experts in Pamir

The mining areas of Pamir Plateau in Tajikistan are mostly located in mountainous areas above 2000 meters above sea level.，The road is narrow and rugged.。The rainy season is more dangerous，Pay attention to the muddy road when driving.，We must also guard against falling rocks from mountains.，Also pay attention to the cliffs，Usually a journey of 100 kilometers takes 5.～Six hours to get there.。

Han Yongqi, service manager, entered Tajikistan in 2013.，Have been engaged inSDLGAfter-sales service。One time，Han Yongqi receives the customer's service request，He immediately set off for the scene.，Get to the construction site before dark.，Live in a dormitory in the mine，Check the equipment the next morning.，Solved the problem。Customer Equipment ManagerKarimHappy to say：“Yongqi is the most professional.、The most timely！We believe in him very much.，He is a maintenance expert in the Pamirs.！”There are many examples of such emergency repairs.。

In recent years，Customer groups and complete machine ownership of temporary workers are increasing.，In order to better serve customers，He is constantly learning new product knowledge.，It also undertakes the work of training new service personnel.,Teach maintenance knowledge and skills and customer relationship maintenance skills in practice。

They are all ordinary and unusual service personnel of Shandong Lingong Overseas.，They insist“Customer-centric”，With diligence、Dedication、Loyalty、The spirit of dedicated temporary workers，It has won the high recognition and trust of customers for Lingong brand.。

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