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Sincere Service | SANY Electric On-site Service Engineer's Daily Direct Service Over 24 Hours

October 09, 2022

In Tangshan,Only in Qianxi County.Nearly 600 unitsSany Electric Heavy Truck Efficient Attendance,Running on the road“Sky and sea are blue”Electric heavy Truck,More than a taxi.!

Engineers who provide on-site service exclusively for electrification,7X24 hours online,Every day's on-site service schedule is full from morning to night.,“Make use of every opportunity”Have mealIt's normal,“Rest on the ground”It's more normal。

Let's record Sany Heavy Truck Service Engineer Liu Shuai.、One day of Zhou Zihao's on-site service,UnderstandThe daily life of service engineers in Qianxi Direct Service Center。

  

Newly purchased by Fengnan Zongheng Steel on July 1520 setsElectric heavy truck arrives at the factory,According to the service process,Liu Shuai、Zhou Zihao drove to the factory for the drivers.Electric heavy truck operation training。

Including driving operations、Instrument operation、Key operation and explanation、Charging operation and precautions,Precautions for operation of various fault levels,Simple treatment of storage battery,Location and inspection of Vehicle fluid level, etc.。

Every detail of operationHand in hand real car teaching,Extremely patient and meticulous,Win the unanimous praise of the team leader and the old drivers.。

  

After the completion of Zongheng Steel Real Vehicle Training,AlreadyFive P m,Liu Shuai、Zhou Zihao had no time to eat a hot meal.,Drive nowGo to Tianjin,Support the local service engineer in emergency rescue work。

Originally, the local logistics company's Vehicles had abnormal charging problems.,Liu Shuai、Zhou ZihaoCheck overnight that nightThe logistics company Xinlu LogisticsVINNo. Calibration is correct,Send the collected data to the headquarters for analysis。

  

At this timeNear 5:00 a.m,Liu Shuai、Zhou Zihao received a repair call from the motorcade driver.,Said that the vehicle motor reported high temperature and could not be started temporarily。TheyI dare not delay for a moment.,After rushing to the scene for inspection, it was found that the original electronic water pump safety was broken.,Remove the fault after replacing the fuse.,The driver went to deliver the goods happily.。

However,In a very short time to replace the insurance.,Liu Shuai、Zhou ZihaoSynchronize to receive another repair order,The driver of another motorcade gave feedback after charging.,Vehicle high pressure cutoff。Two service engineers dragged their tired bodies.,Go to the scene,After inspection, it turned out to be a virtual connection of the harness.,Chassis harness check required。

  

The breakdown car is parked in the charging pile of the steel mill.,The service car can't get in.,I don't have all my tools.,Liu Shuai、Zhou Zihao urgently contacted the local service station for support.。At this time,They haven't had a good rest for a day and a night.,Seize the time gap of waiting,Want to squint and rest for a while。

Because the body is too dirty.,They are too embarrassed to rest in the car.,Therefore“Rest on the ground”,Lie down on the ground.Slept for half an hour.

  

After the tool is in place,Liu Shuai、Zhou Zihao immediately pulled aside the chassis harness and found four in one.onThe gear harness is broken at the position where the chassis harness trunk appears.,The fault is removed after the harness is reconnected。

After the fault is handled,TheyI was going to sleep.Return to Qianxi.,But the Qianxi fleet has other maintenance needs.,So they had to pack their things in a hurry.,Take the highway back to the west.。

There are countless Sany heavy trucks like Liu Shuai.、On-site service engineers like Zhou Zihao,For the customers of Sany Electric7X24 hours“Housekeeping”Service。They may not be working 24 hours a day.,But they are definitely online 24 hours a day.。

Face the customerAny subtle need,All respond at any time,Always ready to go。Such a busy daily on-site service,Every dayTangshan、Handan、Tianjin、Xuzhou、Anyang、Urumqi、Hami、Ordos、Ezhou、Loudi、Sunshine、NingxiaThere are scenes of Sany electric products.,Go on and on。

On-site Service of Sany Electric Heavy Truck,Really put the service to the extreme.,Let customers feel at ease,This is also Sany New Energy Heavy Truck.Behind repeatedly winning the national sales crown“Soft power”!

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