Tongli Service | Training to enhance product value and create the first service brand in the wide-body vehicle industry

Tongli Heavy Industry Training Service：Insist on paying attention to customer safety and mine construction、Customer concept realized by benefit improvement，Continuously improve service satisfaction，Continuously enhance product value for customers。Practice Tongli's Corporate Responsibility，Focus on customer experience and feelings，Serve with heart，We've been on the road.！

Tongli Training Service

Walk into the mine without stopping. 

Tongli Heavy Industries has always regarded training as part of its products.，Continue to do training and exchange activities in the mine，Deliver to the customer，Regardless of the seasons，Not afraid of the heat and cold，Not afraid to pull up mountains and Wade rivers，Never stopped，It is always committed to making customers benefit from the training of Tongli Heavy Industries.！

Following July 27-28 days，Shanxincun Coal Mine of Yunnan Guoneng Coal and Electricity Co., Ltd.、Longtiantian Coal Mine, Longyuanda Co., Ltd., Qilin District, Qujing City, after training activities，A month and a half later，The service team of Tongli Heavy Industries once again stepped into the south of Caiyun.，He came to Yunnan Pioneer Coal Industry Co., Ltd., located in Dalinggang New Village, Xianfeng Town, Xundian Hui and Yi Autonomous County, Kunming City, Yunnan Province, to carry out exchanges and training activities.。

Focus on customer needs 

Targeted training exchanges are not slack.

September 15，Tongli Heavy Industries、Kunming Longchang、Yunnan Hengshiwei formed a team to communicate and carry out training activities with Yunnan Xianfeng Coal Industry Co., Ltd.。General Manager Li of Xianfeng Coal、Vice Minister Chen of Equipment and Power Department of Xianfeng Coal Industry、During the exchange, Vice Minister Zheng and others highly praised and recognized the professional products and timely and effective services of Tongli Heavy Industries.。

This training involves the Equipment Power Department of Yunnan Xianfeng Coal Industry Co., Ltd.、Driver class、Personnel of maintenance team and other departments，Nearly 150 people participated in the training.。

Han Shuanliang, Marketing Department of Tongli Heavy Industry, introduced the connotation of professional Tongli before the training.，It expresses that Tongli is customer-oriented.，Customer philosophy of regarding customers as brothers。Proper driving of off-highway Vehicles is emphasized、Drive safely，The requirement of driver's professional accomplishment and the need for drivers and maintenance personnel to treat Vehicles as friends.，Treat it as if it were flesh and blood.，Take better care of your Vehicles、Better maintenance of vehicles。Han Shuanliang integrates the training content into the production management and operation of customers through the third party language.，Assist customers to achieve better management results。

Tongli Heavy Industry Service Center Liu Qi PassedPPTThe way of explanation and video，In view of the driver master in the operation driving process the vehicles movement condition appraisal.、Driver safety awareness training、Identification and function of important parts、Main points of correct operation、Common sense of safe driving、Vehicle daily maintenance requirements and maintenance specifications、Simple fault diagnosis and disposal and other aspects in the form of pictures and texts to carry out all-round and multi-level training.。And give on-site answers to the problems encountered by customers in actual use.，Provide relevant assessment papers for customers in the future，In order to strengthen the effect of training.，Achieve standardization、Purpose of normalized operation，Minimize the hidden danger of artificial operation of equipment safety，Better guarantee the safe production of customers，Ensure vehicle attendance。

Yunnan Xianfeng Coal Industry is a state-owned coal mining enterprise.，It shoulders the mission of sustainable energy security for the country.，The safety of coal mine production units is always the first.，The safety, stability and efficiency of production equipment are particularly important.。Training for drivers、Daily maintenance and management of maintenance personnel，The leaders of Xianfeng Coal Industry Equipment Power Department attach great importance to it.。For Tongli Heavy Industries，Customer's desire and attention to service training，It is a solid foundation and a strong driving force for us to do a good job in training services.，It is also the corporate responsibility that Tongli Heavy Industries unremittingly practices.。

Tongli Corporate Responsibility 

No upper limit for service standard

Great employees value learning.，Excellent enterprises value training。Tongli Heavy Industry through training activities，Go deep into the front line of customers，Help customers solve their problems，Provide more intimate for customers、Better technical support services。At the same time，Listen and collect customer comments on the product、Service demands and suggestions，Improve the value of products with more excellence.，Further improve customer experience and satisfaction。

Treat customers with care，Put your heart in the mine.。“Let Training Enhance Product Value，Build the first service brand in the wide-body vehicle industry”It is our commitment and responsibility。Tongli Heavy Industries will also bear in mind corporate responsibility.，Keep working hard，Inheritance and innovation，Dig deeply into customer demands，Focus on customer needs，Building a Community of Destiny for Green and Safe Mines with Customers。

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