"Best Customer Care Award"! Sany Crane Service Wanlihang Activity Wins Another Award

September 15，2022 China Construction Machinery Marketing&The post-market conference officially kicked off.。The 12th Service Wanlihang Activity of Sany Crane was appraised“Top Ten Marketing Events of China's Construction Machinery in 2022·Best Customer Care Award”。

The 12th Service Wanlihang Event“Time bears witness to value”As the theme，Involving more than 50,000 sets of equipment，The investment amounts to tens of millions，The scale is the largest in all years.。

◼︎Input one：Increase service resources

During the operation，More than 1500 service Vehicles have been put into operation nationwide.、More than 30 service inspection Vehicles、More than 1000 sets of new service tools，Yes, service outlets、Warehouse、Upgrade and supplement the hardware facilities of the overhaul plant；At the same time, more than 2000 service engineers were dispatched.，350 supplier service personnel，Set up dozens of expert detachments，Further expand the coverage of service resources。

◼︎Input two：Strengthen equipment care

Take the lead in launching exclusive service day activities，For different customers，Customized exclusive service solutions for different equipment。Provide free equipment inspection for nearly 100 customers in 29 regions of the country、Operation and maintenance training、Exclusive accessory discounts、Equipment problem cleaning，At the same time，Joint with several key parts suppliers to customize personalized inspection plan for more than 5000 equipment nationwide，Deeply explore the service needs of customers and operators。

◼︎Input three：Cultivate professional talents

Launch the First Nine-Star Captain Activity，Cultivate and understand safety，Professional talents who guard safety。A total of 100 safety skills and equipment maintenance training sessions have been organized nationwide.，Let the operator master the equipment operation and maintenance skills more correctly in the operation process.。

◼︎Input four：Focus on customer management

Service-oriented full scenario、Digital tools for development and application services of user equipment in the whole life cycle，Make services smarter，More convenient。

APPOne key to call the project：Customers place orders independently，Transparent and visible service process，The service fee is clear at a glance。

The first simulated cockpit：Simulate equipment operation，Replace the real machine operation，Quickly train the practical operation ability of large tonnage operators。

ARRemote troubleshooting technology：Expert remote guidance，Quickly lock the fault position，Solve equipment problems quickly。

Service butlerAPP：With online management of equipment、Knowledge base of failure cases、Intelligent identification of equipment parts and other functions，Service engineers can be real-time、Fully grasp the equipment information。

Every expedition.，It's all the sailing of dreams.。The new service Wanlihang activity has started its journey again.。This session has been innovated and upgraded on the basis of previous sessions.，Comprehensively improve the service quality and efficiency of activities，This is a continuation of the past.，It's a new beginning.。This year，What kind of surprise will there be?，We'll see。

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