Keep improving, customer first, Shantui Excavator won the "China Construction Machinery Service Golden Wrench Award"

September 15, 2022， With“Through the cycle”2022 China Construction Machinery Marketing with the Theme&Post-market conference held in Kunshan, Jiangsu，Shantui Excavator“Keep improving Customer first”The service concept won the award“2022 China Construction Machinery Service Golden Wrench Award”，This is the first time that China's construction machinery industry has made a professional selection of the user service ecosystem of mainframe enterprises.，It further highlights the brand influence of Shantui Excavator in the industry and the high recognition of customers for service.。

Shantui Excavator has built nearly 1000 marketing service outlets throughout the national market.，Launch 8“1”Service measures of the project，Provide users with more distinctive personalized service policies；It's brand newCRMSystem，The whole process management of service is realized.，Make the service more convenient、More efficient、More standard。Carry out cooling in summer for many years、Warm customer care activities in winter，With the professionalism of excellence，Interpreting whole-hearted and sincere service with action。

“A quarter of an hour to reply to the customer，1 hour departure with pieces，One-time solution to general fault，24 hour service”It is the solemn commitment of Shantui Excavator to users.，It is also a strict requirement for oneself.。Always insist on a faster speed.，Better service attitude，Think what the customer wants，Be anxious for the customer，Solve problems for users、Create value。In order to achieve an integrated solution for sales and after-sales services，Shantui Excavator has successfully built a marketing digital service platform.，Practice with practical actions“Customer satisfaction is our aim”The idea of。

Look to the future，Shantui excavator will be proactive，Find the right service position，Continuously build the core advantages of service，Services that create higher value for customers。

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