September 15, 2022
Talk about your views on service work,Gao Hui, XCMG service engineer, said earnestly.:“Do equipment service,Only the service can reach the customer's heart,In order to achieve 100% customer satisfaction.。”
During the more than 1500 days and nights of service in Heilongjiang,Gao Hui has been so insistent.!
The Key to Full Score Service:Want more,Do better
One day at noon,An urgent call from a client,Said the pump Truck was suddenly boring.,It may be blocked,Need guidance and support。To avoid setting of concrete,Reduce customer losses,Gao Hui patiently instructed the pump workers to clean the concrete.,While driving to the scene,Help clean the concrete in the hopper and pipes。
Clean it up,Gao Hui did not leave immediately.,I wonder if there are any other reasons for the blockage.。In order for the Vehicle to resume operation as soon as possible,After saying hello to the client,Get under the car and check it carefully.。
“He has excellent skills,And he's thinking about us.,Just as promised.,I did itThink what we think.,Everything is customer-centric,I'm really touched.!”
How to earn trust:Face the problem,Get over it
“The epidemic is a big test.,And our work can't be affected too much.”。
To ensure service efficiency,Gao Hui complied with the government's epidemic prevention requirements.,While visiting customers,Follow up the construction of customer equipment,While conducting in-depth equipment inspections.,Ensure stable operation of the equipment。
In the process of tracking,Conduct online and offline safety and operation training,Reinforce customer awareness of equipment and safety。This way of working dispels customer concerns.,It also won the trust of customers.。
Focus on customer satisfaction,Take the worry-free concrete line as the mission。Put your heart and soul into every service.,This is what every XCMG service engineer like Gao Hui insists on.“Full marks for service”。
This is a common typical case of hoisting.(Friends who want to fast forward can skip directly to the end of the article to watch the video.),Because our construction is developing too fast.,Many factories built more than a decade or two ago are facing
September 19,Party Secretary of Shaanxi Construction Machinery Co., Ltd.、Chairman Yang Hongjun, Chairman of Beijing New Future International Trade Co., Ltd.、Accompanied by Fan Cheng, deputy general manager of Shaanxi Cons
Yang Xianjin and His Party Visited Yuchai Nanning Base for Investigation,He also visited alumni working in Yuchai.。Both sides said,Tianjin University and Yuchai Group hav
Recently,China Federation of Industrial Economics(Hereinafter referred to as“China Federation of Industry and Economics”)It was released at the 2nd China Industrial High Quality Development Forum.22 2024 China Industrial Data Governance&ldq
Copyright Notice 2002-2024 global-ce.com Construction Machinery Online. All rights reserved.
Address: Room 901, Building C, Ruipu Mansion, Hongjunying South Road No.15, Chaoyang District, Beijing.100107 P.R.China