All the time，Yuchai adheres to the road of strengthening enterprises by quality，Built to exceed customer expectations、Leading industry standard product quality and brand reputation。Published on September 1《China Quality News》Publish a report《Yuchai：Creating New Motivation for Green Development with Quality》，Analysis of the Quality Code Behind Yuchai's Ace Power。
《Yuchai：Creating New Motivation for Green Development with Quality》
（The following isExcerpt from the text）
Yuchai adheres to the road of strengthening enterprises by quality，Adhere to“Zero defects，Zero tolerance”The concept of quality，System implementation“Reliability triple jump”“Three catch up”“Increase by 100 in three years%”And other quality engineering，Do well in research and development、Manufacture、Quality control of service integration，Built to exceed customer expectations、Leading industry standard product quality and brand reputation。By the end of 2021，Yuchai has become the first enterprise in the industry to produce and sell more than 10 million green power units.。The company was awarded the National Quality Award、National quality benchmark、National Product and Service Quality Integrity Demonstration Enterprise、Typical Enterprise of National Quality and Credit Benchmarking、Honors such as the First Chairman's Quality Award of Guangxi Zhuang Autonomous Region，And twice won the nomination prize of China Quality Award.。
Pay close attention to R & D quality Control the quality from the source
Build R & D innovation platform from a high starting point。Yuchai continues to maintain high investment in R & D，Built“Four places and five centers”Overall R & D layout，R & D investment accounts for 6% of sales of main products%Above，Further consolidate the core competitiveness，Yuchai ranks first in the 2021 national technology center rating organized by the National Development and Reform Commission.。
With the help of National Enterprise Technology Center、The only national engineering research center of high efficiency, energy saving and environmental protection in the industry、Postdoctoral Research Workstation、Academician workstation and other high-level scientific research platforms，Yuchai and AustriaAVLMore than 40 domestic and foreign scientific research institutions have cooperated to establish joint development centers.，Build a high level、Deep level、All-round new pattern of collaborative innovation and development，All-round innovation of professional ability and technical ability，Improve product quality from the source of research and development。
In terms of R & D soft power，Yuchai is introduced into HuaweiIPD（Integrated Product Development）R & D system，Leveraging Huawei's experience and expertise，Market demand-oriented，Drive research and development、Procurement、Manufacture、Marketing、Services and other functional areas are efficiently coordinated in the product development process.，The efficiency and quality of product development have achieved a new leap.。At the same time，Integrating industrial superior resources，Establishment of a technical research Institute，Focus on efficient combustion、Ultra-low emission control、Intelligent control、Breakthroughs in core technologies such as new energy and power，Plan and develop for the future 3-Technology for 5 years or more，Promote mass production and commercialization of advanced technologies。At present，A new generation of national six products created by the company、The economy of large ship electrical products、Power、Reliability and other indicators are better than similar products in the industry.，Market share of multiple segments ranks first in the industry。
Deep promotion of intelligent manufacturing Quality of escort manufacturing process
With the pace of reform and opening up of the country，Yuchai has implemented total quality management since 1978.，Excellent performance management was introduced in 2003.，Lean manufacturing was introduced in 2011，Implementation of product manufacturing process“Zero defects”Quality management，Create and prevent bad inflow、Prevent bad manufacturing、Prevent defective products from flowing out、Adverse recurrence prevention“Four defenses”Manufacturing Quality Assurance System，The product quality and reliability have been greatly improved.。
2019，Yuchai was built based on the German Industry 4..Advanced Intelligent Factory of 0——“Black light factory”，Engine products in the production process，Automatic transportation of robot is realized、Processing、Assembly、Detection and data acquisition，Among，The precision grade of key processing dimensions reaches 0..001mm，Wall thickness deviation of casting is less than 0.75mm，The quality of the engine manufacturing process is fully ensured.。
At the same time，Yuchai also introduced a large number of different types of measurement tools and statistical analysis methods.，And independently develop equipment operation big data application analysis、Equipment status monitoring、Equipment expert diagnosis and other system platforms，Statistical analysis of complex data、The method for handle that equipment failure is simplified and visualize.，Support the quality management of each production line，Improve product production efficiency and quality level。
After decades of intensive cultivation,，The refinement of quality control has been fully realized.、Modernization of operation and management、Intelligent manufacturing system。
Create worry-free and fast service Enhance the whole life cycle quality experience
Yuchai has been adhering to“Customer-centric”The concept of service，Full-time customer service department has been established since 1985，And launched the industry's first service hotline cornet.，Industry satisfaction ranks first in the industry for many years.。For the last two years，Yuchai has made great changes in after-sales service.，Put forward“Yuchai service，Peace of mind and speed”The concept of service，Strive to provide users with higher quality services。
Service speed leads the industry。Yuchai has set up including product sales.、Application development、After-sales service、Marketing service management system integrating exclusive sales of accessories，At present, it has more than 5000 professional service outlets in the world.，More than 6,000 parts centers，Build a service network with the shortest service radius。At the same time，Relying on intelligent service system and 95098 customer service team，Provide users with year-round、Global service 24 hours a day，Do it“10-minute response、30 minutes out、1.5 hours in place”，Industry-leading service efficiency。
Continuous improvement of customer satisfaction。Since 2014，Yuchai takes the lead in promoting in the industry“Micro+”Service，Fully implement the network end、Report for repair at the mobile terminal，With the help of the Vehicle terminal，Provide preventive and proactive maintenance services，Now it has initially formed a whole-process preventive diagnosis of service.、Full technical support、Standardized process for tracking and evaluation throughout the process。In recent years，Yuchai and rely on“The Internet+”And big data platform，Launch a series of service products such as maintenance instead of repair，Provide users with high-quality customized services throughout the life cycle，Continuous improvement of customer satisfaction。
