“You need.，I'm right here.，Zoomlion Services”，This is the executive vice manager of Zhejiang Film Market of Zoomlion Concrete Machinery Marketing Company.（Services）Zhao Jinsong's WeChat name，He said he mainly wanted to send two messages to customers through this WeChat name.，One is to show the identity of the service personnel of Zoomlion.，Convenient for customers to find contact，The second is to highlight the attributes of Zoomlion's on-call service.，Deepen the customer's impression。
▲Zhao Jinsong is maintaining the equipment.
“Not long after I did the after-sales service.，I changed my wechat name to this.。”Zhao Jinsong said.。But Zhao Jinsong's first job was not a service engineer.，It's a shop debugger.。
2008，When Zhao Jinsong just graduated, he joined the commissioning workshop of the manufacturing management department of Zoomlion Concrete Machinery Company as the team leader.。The job of a debugger seems simple.，Regulating pressure、Screw in、Oil loading pipe……The complicated work is both tiring and somewhat boring.，But Zhao Jinsong always takes the daily debugging work very seriously.。
Even in June and July, when temperatures are rising.，In the toughest days of the debugger.，He never complained of suffering.、Call too tired。Led by his demonstration.，The team set a record of 70 units per person per month for high-yield shipments.，And never had a quality problem.。Work in the commissioning workshop，He always has a sense of urgency.，“Is there any promotion?？Can you be promoted again?？”It's a question he asks himself every day.，Always trying to pick your own.“Defect”。
Three years later.，Has become a debug“Old Master”Zhao Jinsong ushered in a change.——Transferred to Jiangsu Service Station as After-sales Service Engineer，From simple new car debugging to complete Vehicle electrical、Hydraulic pressure、Troubleshooting and handling of machinery and other systems。
“When I was just transferred.，Electrical knowledge is my weakness.。It was the era of big marketing.，All business divisions work together，I take advantage of the proximity.，Whenever he had time, he went to the security center to learn from the old master.。”Zhao Jinsong said.，“Then there was a chance.，Just in time to ensure that the electrician of the center is on vacation.，Circuit maintenance of a 46-meter pump Truck has encountered a bottleneck.，I checked the electrical schematic diagram one by one.，Finally, the fault point was found at 2 o'clock in the evening.，Solve the problem thoroughly。This is the opportunity.，Let me systematically straighten out the thinking of electrical knowledge.，It also laid the foundation for the future work.。”
▲Zhao Jinsong is maintaining the equipment.
In more than 10 years of after-sales service,，Zhao Jinsong rushed to every corner of the jurisdiction.，It travels more than 200000 kilometers a year.，Covers all service issues in the region，Know the customer's equipment ownership and usage well。
In addition，Zhao Jinsong's maintenance skills are also very exquisite.。One time.，He got a call from the head of the foreign service station.，Inform a pump Truck in a certain area of a soft fault of abnormal start pumping，I can't find the reason.。Zhao Jinsong watched the video of customer equipment failure remotely.，After careful questioning,，Cleverly solved the problem with a wiring modification.。Customers praise again and again：“Engineer Zhao，You are really a miracle doctor in the field of car repair.！It's like getting rid of a disease.！”One more time.，Zhao Jinsong has done a complete set of ordinary pump Truck maintenance for customers.，Customers have also purchased two pump trucks and two trailer pumps from Zoomlion.。
He always said.，“Concrete industry is a special industry.，If the equipment is out of order and can not be solved in two or three hours.，It will lead to greater losses.。The nature of this work determines that we must solve the problem quickly, accurately and ruthlessly.。And in the eyes of the customer，We represent the company.，This actually puts a lot of pressure on us.，Because if it's not handled properly,，The damage is the company's image.。”
So.，“No matter how skilled a person is, it is not enough.，It is best for all service brothers to make progress together.”。It is in this understanding that，Zhao Jinsong summed up a set of systematic working methods in his work.，Participate in the development of after-sales service training courses，And assisted the service department to complete the training system.。
▲Zhao Jinsong is instructing the team members to maintain the equipment.
For more than 10 years，Zhao Jinsong brought out more than a dozen disciples.，All of them reach the level of experts.，Become a key employee of the company。Of the teams he has led,，More than 10 people have obtained“Model workers in Changsha”“Changsha Skill Master”“Baiyou Craftsman”“Number One Scholar in Ten Lines”“The Most Beautiful Zhonglian People”“Excellent staff”“Zoomlion Service Star”“Touching concrete people”And other advanced awards。He himself has won many times.“Craftsmanship Cup”Champion of national after-sales service debugging contest、Zoomlion Top 10“Zoomlion Service Star”、Top 10“The Most Beautiful Zhonglian People”、Zoomlion“Excellent staff”、“Zhonglian Star”Wait for honor.。
“No matter where.，Including now.，I will have a kind of vigilance.，Worried about following the old routine of past experience、Afraid of leading a bad team、Worry about not being promoted enough。This could be one of mine.‘An old problem’Here.。In fact, many service engineers of Zoomlion will have such worries more or less.，Because I don't want to ruin the image of Zoomlion.。”Zhao Jinsong said.，I looked at my cell phone.，He immediately packed up and went to the next client.。
