With the increasing popularity of the six national engines among users,，What are the new changes in Cummins' service channel system?？What practical value will these changes bring to end users?？
Cummins' evolving service network
From the network layout，Where is Cummins now?There are more than 2000 authorized distribution service providers in China.、18 Cummins provincial customer support centers and more than 70 core component centers。In addition，It also expands a more diversified professional maintenance system around the core components of the engine.，For example, there are about 160 professional maintenance organizations of fuel system.。Cummins Engine Physical Examination Center, which is currently being piloted，It will also be further promoted、Strengthen Cummins' Network Service Capabilities。
Cummins' service network covers different levels.：Basic network level，The replacement service of the oil filter element can be provided for the end user.，Provide more convenience。A high-level, full-rank network，Can provide difficult engine overhaul、Deep maintenance services such as fine maintenance。
Authorization standards at different levels，It not only ensures a wider coverage of Cummins service network,，It also makes the end user feel more powerful.、More comprehensive Cummins after-sales service guarantee。
Why is Cummins' service system a flexible service network that is constantly advancing?？Take an example.：For example, a certain level of service site can not meet the customer's fault repair.，Pass througheLu Kang Ming SiAPPProactive upgrade to Cummins service system，At this time, Cummins can fully mobilize nearby resources within the service system.，Integrate the technology and resources of the whole system to support the maintenance of this fault.。“In fact, this is also a major service advantage of Cummins.，Now the whole Cummins service system is a net.，Everyone's resources are integrated together.，Use the entire service network architecture to support all end-user services。”Fan Xiaolu, Director of Channel Business Development of Cummins East Asia Distribution Division, said in an interview with Shangchebang.。
Core Component Center
Strengthen core service advantages
“An important feature of Cummins' service network in the Sixth National Congress is the full play of the central role of Cummins' core components.”，Fan Xiaolu said.：“As a century-old enterprise，Cummins is an engine manufacturer that can produce fuel system and its components independently in the industry.，It also has a highly subdivided operation system.，Uch as electronic and fuel system、Post-processing system、Filtration system、Turbocharger and air treatment, etc.，By continuously strengthening the operation of Cummins' core component center，We can ensure that users of China VI will encounter more complex faults.，There is a professional team to accurately solve these problems for users.。”
“R & D and production of core components”It is indeed a leading edge of Cummins in the engine field.，And that's why.，Cummins is under repair.、More advanced in terms of service level，End-user recognition of Cummins' service value is also higher。At present, there are about 70 Cummins regional core parts centers in China.，It is expected to exceed 100 by the end of this year.。Accelerated expansion of core service capabilities，End-users will be assured of closer access to more professional maintenance services。
In terms of service channels，Cummins' network has been refined to the nerve endings.。How to make the whole network system respond quickly to user needs?？
Spare parts supply for China VI product，In the first place，The Cummins Supply Chain team works closely with the Service Team，Evaluate the inventory and maintenance demand of the sixth national standard engine，Develop parts inventory plan in advance；Second，Cummins and suppliers establish linkage mechanism for spare parts supply，Open a green channel for service demand，Quickly respond to users' urgent needs；Third，Cummins leverages powerful connected car technology，Analysis of the sixth national standard engine，High-frequency interaction with regional customer service centers，Real Time、Accurately adjust spare parts inventory。
Cummins Online Mall，User from order placement to goods delivery，The standard processing time for an order is 30 minutes，This is also due to the fact that Cummins' parts allocation is a self-operated system.，Everything is going fast.、Meet the needs of users efficiently。
Enabling channel
Truly achieve full life cycle support and services
While ensuring the growth of core service advantages，Cummins channel licensing is also more flexible，Most of the dealers with Cummins National Five Maintenance Qualification have been upgraded to the National Six Service Level.。In meeting the parts、Information、Tools、Training（PITT）Cummins Certification Standard，Cummins omni-channel system can provide maintenance services for various Cummins models.，Make end users feel standardized、Undifferentiated Cummins after-sales service。
“Cummins new machine sales basically achieved 100%Network Connection，Especially on the six national engines.，Remote calibration、Digital services such as intelligent diagnosis will be very popular.。” Fan Xiaolu said.：In recent years，Cummins has been making every effort to promote the online after-sales business.，Services that mainly focus on the needs of end users in the post-market，Such as parts procurement、Technical training、Warranty claims, etc.，Now most of these jobs are online.。Pass througheLu Kang Ming SiAPP、Through online shopping mall，Dealers can be more convenient、Efficient service for users。Take parts procurement as an example.，Just place an order with the dealer、Electronic Payment、The order is automatically generated，Except in remote areas，Most provinces can reach the provincial level in 24 hours.。
Digitalization Empowers Cummins Dealers，In addition to transforming tedious offline work into convenient and standardized online services,，It is also a kind of empowerment for dealers from the skill level.，The application of intelligent diagnosis will make the complex repair of the sixth national diesel engine more simple and easy.，As Cummins invests more resources,，End users will have access to a lower maintenance threshold、More convenient use experience。
Cummins' empowerment of channels and end users is also reflected in“Full life cycle support and service in a real sense”。On the service system，Cummins' service channels provide full life-cycle service and support for both in-warranty and out-of-warranty users.。
Truck users in the United States may have a life span of several decades.，The longer you use a Cummins engine,，The more obvious the cost advantage is.，The fundamental reason is that Cummins can provide more advantageous out-of-warranty products and services.。Take the fuel system as an example.，Cummins develops cost-effective remanufactured fuel components for out-of-warranty customers，Provide professional standard maintenance through fuel system service dealers in mainland China，And provide quality assurance for the quality and cycle of after-sales products.；Cummins is not a simple assembly replacement.，Instead, the assembly is disassembled into parts.，Repair or replace only a single faulty part，So as to create more value for users outside the insurance.。
Only ultimately can it bring tangible value to users.，Users will choose you.，In the daily communication with the dealer，Cummins attaches great importance to the guidance of its business thinking.。Open System、Identify your core values，Make products and services in the hearts of customers。
From caravan to medical examination center
Proactive service goes a step further
How to call it?“Unlimited service close to users”？Each Cummins Provincial Customer Support Center is equipped with“Training Caravan”Will deliver the service to the user.“Field edge”。With training prototype、Post-treatment、The caravan of core components such as fuel is actually part of Cummins Mobile Training Center.，Through the Logistics Park、Auto parts city and other places where Truck drivers are concentrated.，For the driver、User training on how to use Cummins China VI engine well，Understand what the correct engine repair process is，How to fill the oil correctly、Urea、Coolant fluid，UseeLu Kang Ming SiAPPWait。
Cummins has invested a lot in expanding value-added services for users.，Including Remanufactured Parts、Training caravans, etc.。As a distribution business，Don't just look at the profitability of the business itself.，Cummins pays more attention to the whole industry chain and value chain.，What can we contribute to users?，What kind of value can it bring to users?。
In addition to being close to end users through caravans，The trial operation of Cummins Engine Physical Examination Center has brought the active service to users to a new level.。
Fan Xiaolu introduced.：“At present，Cummins is piloting engine checkup centers nationwide。Under the background of emission upgrading，To nip trouble in the bud，In particular, Cummins has launched a pilot project of engine physical examination center.。This is another innovation that directly benefits end users.。”
Medical Examination Center，As the name suggests.，It's like a physical examination for humans.，Economical and rapid examination by extraction of bodily fluids。Cummins Engine Examination Center extracts oil.、Urea、Coolant to quickly determine the health of the engine。Under the trend of increasingly stringent emissions，The quality of care products is critical to the performance of the engine system。In Time、Regular maintenance can bring longer service life and excellent working condition to the engine.，So.，Cummins Passes Preventative Engine Checkup，Guide users to pay attention to maintenance，Fault reduction，Improve attendance efficiency。Users can make reservations online.，No need to wait，The results report can be obtained online on the day of the end of the physical examination.。
One step ahead of the user，Have the courage to explore new knowledge，Really bring value to the end user，This is Shangchebang's intuitive experience of Cummins' service channel system.。
Article Source《Shang Che Bang》
