service personnel are troubleshooting
The noise of the city, mixed with the reverberation of neon, bloomed wildly among the buildings. This is people in real life for the visual and aesthetic appeal of an extreme. While the vast majority of people are immersed in the pursuit of dream and comfort, there is a group of workers working silently in their jobs, they are the quality inspection workers and fighting in the front line of the service engineers.
quality inspection workers are conducting quality inspection
From the production of research and development “ Get it right the first time. To after-sales service “ One-stop & throughout; , ray, the product quality problems of form a complete closed loop control, the quality problem will rise to group strategy, the important position, and continuous improvement measures to steadily push forward, landing in ray wo products terminal customers gain the satisfaction from the original 70% to 90%, this is a very great data, and ray, adhere to the implementation & other; Customer focus, get it right the first time, dare to say no, keep improving ” The quality culture has yielded fruitful results.
physical quality review site
Constantly through the physical review to understand the voice in the market, listening to the new expectations of the whole industry from agents to customers and then to aircraft operators. Involve levo users in product development and get positive feedback on potential and existing quality issues. From the root of the negative, improve the physical review of the implementation of measures, from production to sales to service implementation of continuous improvement of the specific strategy. Therefore, the ldquo of levo loader and Excavator products under different terminal working conditions is achieved. Zero defect & throughout; Use, better meet the needs of users, maximize user value, so as to achieve user satisfaction, lay a solid foundation of user word of mouth.
service engineer skill competition
Organize the training of service engineers at different levels to improve the professional skills and quality of service personnel, including factory level and agent level. Further improve the ability of terminal service engineers to troubleshoot and solve practical problems, so as to realize the true meaning of ldquo; Time limit, field, precision, value added ” . In the past one year, customers have given great praise to the response speed and service effect of levo service, which cannot be separated from. One-stop & throughout; Put forward the characteristic service idea. & other; One phone service back home. Create more value for customers at the end of the sale by immediate response and solving problems for customers.
levo service visit
In the past more than a year of time, ray walter construction machinery group customer support centre organization winter and summer service care visit a number of more than 5500 people, and the customer pays a return visit for the first time for the customer by service visits some troubleshooting, and know not customer group in different working conditions for the different needs of products, win customers praise at the same time constantly shaping & other Revo service, all for you. Word of mouth.
quality strategy release
At last year's business meeting, levo held a grand celebration. Quality strategy ” The launch ceremony, marking the official levo quality as a group strategy, placed in a prominent position, continuous improvement; At the summer offensive conference in May this year, levo quality; The flying tigers & throughout; Officially awarded the flag, through different levels of supervision and command to build the steel Great Wall of leiwo quality, to win the wealth guarantee for customers with quality, to build the sustainable cradle of life for domestic manufacturing enterprises with quality.
new service history witness service value
In the past, the development, quality and service of the combined force of levo construction machinery has made outstanding achievements in the terminal market, so that levo products can be for the first line of construction escort. In the future, levo will continue to implement. Creating first-class quality and pursuing customer satisfaction ” Quality policy, strive to do things right the first time; At the same time actively promote the ldquo; One-stop & throughout; Featured services, from the beginning to the end to provide a variety of guarantees for the purchase of levo customers, to achieve product value-added, stable output.
field communication between service engineer and crew
Ray will be centered on the west coast of Qingdao, two-wheel driven strategy, carry out scientific and technological innovation and market innovation and development, innovation, inclusion, adhere to provide first-class products and services of concentration, don't forget to beginner's mind, in the hope of a bigger stage, higher level and broader level competition growth, build reputation, users with higher quality and sustainable development ability let domestic machinery industry to the world, under the era of globalization wave, let the world see the thunder brand, the Chinese wisdom.
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