When I first met Mr. Henk Wibiwarsono during the preparation for the opening ceremony of the subsidiary in Indonesia, he led all the Probesco officers to the meeting group and shook hands with each member of liugong team. I felt that he was an old friend of liugong for many years. Apart from his Chinese face, what impressed us most was his sincerity, which made everyone he came into contact with feel happy. I believe it is also because of this sincerity, so that he served Probesco28 years, from a parts salesman gradually grew into the CEO of the enterprise.
▲Probesco CEO Mr. Henk Wibiwarsono
After the opening ceremony, we visited Probesco's headquarters in Jakarta. From the moment we entered the door, we not only came into contact with employees from various cultural backgrounds: indonesians, Chinese, Japanese; At the same time, also feel the hospitality of every employee, incisively and vividly show the. Service first ” The spirit of enterprise.
To this, as the head of the business Henk proudly said: Probesco attaches great importance to team building. We have & lsquo; People & rsquo; Is not set limits, which is also the current and future strategic planning of our enterprise priority. Throughout the &;
▲Probesco places furniture made of parts in the office
Because there is such a highly trained, professional dedication team, Probesco from parts after start, in just 40 years, developed into a set of engineering machinery, agricultural equipment, aerial work platform, spare parts sales and used parallel enterprises, trading and leasing business market share among the top five Indonesia construction machinery market.
Adhering to the concept of providing the most professional and excellent service to customers, the company has set up 20 branches in five main islands of Indonesia, even in the The land of thousand islands Indonesia has also achieved efficient parts turnover and service support.
Probesco has a big data monitoring system, which can monitor the operation of subsidiaries in real time, analyze and give early warning of parts inventory shortage, equipment working hours and other information in real time, and ensure the information communication between headquarters and subsidiaries.
▲Probesco's big data monitoring system
Speaking about the partnership between liugong and Probesco, Henk said the similar vision, mission and core values made the two parties feel like friends.
& other; Liugong has 19 product lines, which can fully meet the needs of our customers. In the Indonesian market, our customers all know liugong, especially the loader series, the market reputation is very good, this is our initial consideration. In recent years, more and more Chinese enterprises have invested in Indonesia, and Chinese brands have developed rapidly in the Indonesian market. Through the communication with liugong team, we deeply feel the customer oriented service concept of liugong, which makes us firmly believe that the cooperation with liugong will pave the way for our future career success. Throughout the &; "Mr. Henk sighed.
▲ July 16, 2019 signing ceremony of liugong and Probesco
As the fourth most populous country in the world and the largest financial institution in southeast Asia, Indonesia has long been a contender for the world's engineering giants. Carter, Volvo, komatsu and other products have taken root in Indonesia; And as a market ldquo; New players throughout the &; While Chinese companies are in the country. Bb0 ” Spurred on by such initiatives, it has grown rapidly, but still faces fierce competition.
Just like in order to test liugong's confidence and determination in the Indonesian market, since entering the Indonesian market in 2003, liugong's development in Indonesia has gone through several financial crises and the adjustment of local policies, and the channel construction in Indonesia has gone through twists and turns. Therefore, the focus of the cooperation is to rebuild the brand image, strengthen the support of accessories, post-market service and provide more financial support for local customers.
Henk is confident of this, saying: We invest in liugong because we are optimistic about liugong and China. The future of Indonesia will be dominated by Chinese brands. They have higher cost performance, and bring better return on investment for our customers. The most important thing is that their service is not inferior at all, even better than European, American and Japanese brands. Throughout the &; To achieve this goal, Henk said Probesco will build five more branches in Indonesia in 2020 to ensure good support for all liugong customers in Indonesia.
▲ liugong training team and subsidiary team took a group photo in front of Indonesia company
▲ the first meeting between the Indonesian team and Probesco
Mr Saripin Taidy, Probesco's founder, started out in the parts agency business, and it was this experience that made him particularly keen on timely and accurate delivery of components and service support. To this end, Probesco has a rigorous and accurate real-time monitoring system to ensure the normal operation of each branch. This is what Probesco's IT team is most proud of. The operation data of each of our subsidiaries, including sales, equipment hours and parts inventory, will be digitized and updated in real time. Through the analysis of these data, we can even give early warning before the subsidiaries, so as to quickly respond and provide them with corresponding support. Throughout the &;
▲ Mr. Luo guobing, vice President of liugong and Mr. Saripin Taidy, founder of Probesco
By the end of our visit, we were curious about how Mr. Henk managed to overcome cultural differences and quickly integrate liugong team and Probesco team. He laughed easily. Quite simply, the secret is honest communication. Driven by our Shared vision and mission, we will succeed in Indonesia by strengthening communication and working together. Throughout the &;
▲Probesco core personnel training
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