With mining equipment as a companion，Carry the way with the stars, the moon, the wind and the snow，This is the ordinary life of the service team of Zoomlion in the mine.。“Stay in the mine”Provide for customersAll-round、Thoughtful、Convenient、EfficientThe service，It plays an important supporting role in the operation mode of the mining industry.。The service team of Zoomlion Mining Machinery is stationed everywhere with customer projects.，Escort the production operation of customers。
Ice and snow ask the way，A thousand miles to pick up
The chill of winter is deep，The service responsibility is heavy。On the eve of the Spring Festival in 2024，The sand and gravel production line of a customer in Yichang, Hubei, is running non-stop.，Because the cargo ship at the dock is waiting for the sand to be loaded.。At this critical juncture，The timing belt of the customer's equipment suddenly breaks.，Contact the supplier of this accessory，However, he received a message that the accessory could not be provided immediately.，The customer is extremely anxious。Service engineer Li Hanman immediately drove back to Changsha.，Urgent contact with national suppliers through company channels。Hard work pays off，The next day, I finally found a suitable supplier.，But it is far away in Taizhou, Zhejiang.。Logistics decreases on the eve of the Spring Festival，And the fastest through logistics is 2.-3 days，Can not meet the urgent needs of customers to resume work immediately。
Li Hanman immediately contacted the service staff in Taizhou, Zhejiang.，Take the spare parts and send them to Wuhan by air immediately.。He himself drove from Changsha to Wuhan Airport in advance to wait for spare parts.。Ten o'clock at night，The plane arrived in Wuhan，After Li Hanman got the accessories,，Despite the rain and snow、Severe weather with icy roads，Go to Yichang overnight。Drive more than 1000 kilometers in two days，Li Hanman finally delivered the accessories to the construction site at 1:30 a.m.，And quickly repair the device，Make sure the customer starts work at 7:00 a.m.，The equipment can also operate normally during the Spring Festival.。
5300 meters above sea level.，Take on the mission
December，5300 m above sea level, Nagqu County, Tibet，The temperature at night is as low as minus twenty degrees.。Chen Yucheng, a post-2000 service engineer, has been here for half a year.，Overcome difficult conditions and altitude sickness，Guard 10ZT115GThe mining card is his mission.。The customer's equipment broke down in the mining area at 2:00 a.m.，He is not afraid of cold and drowsiness.，Rush to the scene immediately after receiving the notice.，Only for the first time for customers to solve the problem.。After more than an hour of investigation and repair,，The mining card can finally continue to be transported.，Ensure the project progress of the customer。
Not afraid of challenges，Face the difficulties，Guaranteed delivery
Last July，North China Service Station received the company's task，To deliver a batch of equipment to a customer in Shanxi，At the same time, the cargo box and other accessories need to be assembled on site.。The service team arrived at the scene and learned that，Not all the equipment arrived.，The time is still compressed to 2 days.，The weather did not cooperate.，Two consecutive days of torrential rain。Faced with such an urgent task.，Weather like this，The service team in North China has no fear.。Team members wear raincoats.，Rain boots，Work until 3am every day.，Back to the dormitory, the state has been exhausted.，Take off your rain boots，Everyone's feet are white.，Because I spent the whole day in the rain.。Rest for three hours and get up.，Keep working。The final team was three hours before the opening ceremony.，Finish the task。
Except for them，There are more Zhonglian mining machine service personnel all over the world.。Dozens of service teams of Zhonglian Mining Machinery are busy in major mines at home and abroad.。
Zhonglian Mining Machinery Service Person，Know the responsibility in the heart、Take responsibility for yourself、Perform one's duties。Adhere toCreate value for customersThe idea of，Actively carry out the service work in the mine，Pay attention to every opportunity for customers to call for after-sales service，Use Sincerity AndMajorImpress the customer，Obtain customer recognition，BuildGold-lettered Signboard of Zhonglian's Service in Mines。
