HD Hyundai Infracore DEVELON (Devanlun) uses AR technology for after-sales services

July 17, 2023

 DEVELON（Devanlun）AdoptARTechnical service supportAPP“AR Guidance”Go online，It is the first case in the global industry.。

 By visualizing device status data，Improve fault diagnosis、Accuracy and efficiency of repair。

Recently，HD Hyundai Infracore（Representative：Zhao Yingzhe、Wu Shengxian）It has become the first in the global construction machinery industry to be used in the process of equipment fault diagnosis and maintenanceARTechnology（Augmented Reality）A business。

HD Hyundai InfracoreThe side said“We developed‘AR Guidance’ThisAPP，Through ARTechnology to visualize the state of the device，And provide assistance for fault diagnosis and maintenance.”。

ARTechnology is a kind of computer imaging technology that can present the real scene seen by the user's eyes as a virtual image.。AR Guidance3 of the deviceDModel data and information gathered by accessory sensors are used toARTechnically，It can help the user to visually confirm the equipment status.，Easier to understand。

AR Guidance APPPossess“Guidance（Guidance）”And“Model View（Model view）”These two functions。Among“Guidance”The role of is：Be able to provide diagnostic information according to equipment fault code；Be able to simulate information through sensor；Support can also be provided for commissioning guidance，Make troubleshooting and repair easier for the user。

“Model View”The role is mainly：Display the location and name of the main accessories，Not just where the equipment is located，This function can be used even at a distance of thousands of miles.，It also has a high utilization rate in the process of remote diagnosis and maintenance.。

HD Hyundai InfracoreDevelopment of the project commenced in 2019，After the test version is developed in 2020，In 2021, a demonstration test was conducted and customer feedback was reflected.，The completion degree is further improved.。Since 2022, it has formally entered the stage of commercial project development.，This time, the global launch has been officially realized.。

The move received an enthusiastic response from service providers around the world.。Service Manager for North AmericaJeff HoranYesAR GuidanceThe online representation of：“UseAR GuidanceCan be more intuitive、Correct troubleshooting and repair，Shorten maintenance operation time，Improve efficiency，Dealers are highly praised.，Hopefully, it will also help to improve customer satisfaction.。”

HD Hyundai InfracoreRelevant people said：“WillARPractical application of technology to services，It is the first case in the global construction machinery industry.，HD Hyundai InfracoreTake the first step in the industry。Now in North America and EuropeDEVELON（Devanlun）In construction machinery，DD100 Bulldozer、DX35Z-7 mini Excavator、DX140W-7 Wheel Excavator、DL420-This technology is being used in some models such as the 7 loader.，It will also be extended to more models and regions in the future.。”