In zoomlion heavy science high machine, there is such a group of people, rain or shine, day and night journey, deep into the first line, for customers to solve the problem; In zoomlion heavy science and technology high machine, there are such a group of people, with high professional standards and professional accomplishment, the installation and debugging of equipment in the first place; In zoomlion, there are such a group of people, in the face of a variety of problems, not afraid of difficulties, positive communication, come up with the best solutions, improve the quality and efficiency for customers. They are the most ordinary service engineers, but with the occupation of the focus, marked out an extraordinary trajectory. Zhong qin is one of them.
zero distance service tracks device dynamics
Zhong qin joined zoomlion's aircraft service team in the early days of zoomlion's AeriaL Work Machinery products for the market. In order to track the use of the equipment at any time and timely feedback, he in the attitude of excellence, after discussing with the major customers in the jurisdiction, to determine the work form of the customer site. For three months, zhong qin lived on the construction site and worked with the customer's maintenance personnel to solve the problems and ensure the good operation of the equipment.
Timely, effective, zero distance service, not only make zhong qin won the customer's unanimous praise, but also let the site of the technical workers to zoomlion brand also have a thumbs-up.
After the completion of the project, the client gave zhong qin a banner — & ndash; & other; Excellent service ” . A simple compliment, but contains the customer's sincere thanks to zhong qin and zoomlion high machine deep trust.
timely feedback, timely improvement and attitude to gain trust
In the process of face-to-face service with customers, zhong qin not only timely and efficiently solved problems for customers, but also actively understood customer needs, collected and sorted out customer Suggestions for product improvement, and timely feedback.
Zhong qin said: After collecting the typical user needs, we will feedback to the factory as soon as possible. Users can really feel that our products continue to improve, greatly improve the trust in us. Throughout the &;
& other; The simple thing we need to do is to keep the customer's equipment running. So the stability of the product, product quality must be the basis. Throughout the &;
However, it is easy to say, but not easy to do. Through continuous running-in, improvement, with the help of service to promote the improvement of product quality. Nowadays, zoomlion AeriaL Work Machinery not only conquers the customer with the sincere attitude, but also wins the market with the efficient and stable products.
quality + efficiency to satisfy all customers
With the expansion in the Chinese market, zoomlion's after-sales service strength is also growing. Zhong qin said: Through the continuous opening up of the service network, we can basically go to the site within two hours to solve problems for customers. At the same time, zoomlion high machine product quality continues to improve, customers encounter less and less trouble, many problems can be easily solved online. Throughout the &;
Product quality changes with each passing day, after-sales service is consistent. Zoomlion high machine not only to customer satisfaction, even the customer's customers have said: choose the high work machinery, must choose that car. Green & throughout; .
Because love, so dedication, so insist. For after-sales service engineers, the delivery of equipment is not the end of the service, but the beginning of the service. They are the excellent after-sales service engineers of zoomlion, the communication link between zoomlion and its customers, the important link of zoomlion product value transmission through service, and the most powerful guarantee of zoomlion quality.
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